Coordinated Entry System

Please click below to review the Coordinated Entry & Housing Resource Centers Initial Design Report, which compiles the recommendations of the CES Committee and the CES Funders Collaborative. It describes the overall Housing Resource Center (HRC) model and functions, and the steps and design of the Coordinated Entry and Assessment approach within that model. The applicable Guiding Principles for CES have been worked into the design throughout the report but the entire list can be accessed separately at the right side of this page.

Download the Coordinated Entry & HRC Initial Design

Coordinated Entry is a shared and standardized method for connecting people experiencing homelessness to the resources available in a given community.  Coordinated entry assesses people’s housing-related needs, prioritizes them for resources, and links those in need to a range of types of assistance, including immediate shelter and longer-term housing focused programs.
Yes, the U.S. Department of Housing and Urban Development (HUD) and the State of California require that every community that receives Federal or State funds for programs serving homeless people use coordinated entry.  The coordinated entry design must include a method for assessment and prioritization of access to resources for people experiencing homelessness.  At a minimum, every program that receives specific Federal and/or State funds such as Continuum of Care and Emergency Solutions Grants must be included in coordinated entry.  In Alameda County, local funders may also require or encourage all dedicated homeless resources to be accessed through Coordinated Entry.  Some of the other requirements of the system include:
  • One low-barrier entry point (or a coordinated set of entry points) that is well publicized and easily accessible; (These may include in-person, phone or internet access)
  • A standardized screening, intake and assessment process;
  • A referral process that matches people to the services available to resolve their homelessness;
  • Prioritization based on housing status and history, vulnerability, and service needs (not “first come, first served”);
  • A shared data system among participating programs.
For additional information, please see the HUD Coordinated Entry Policy Brief published in February 2015, as well as the HUD Continuum of Care (CoC) Program Interim Final Rule published in July 2012, which included the mandate of establishing and operating a coordinated entry system as a responsibility of each CoC (24 CFR 578.7(a)(8)).
Alameda County is a large and geographically diverse county.  Coordinated entry will include multiple access points, or Housing Resource Centers (HRC’s), which will work with individuals and families experiencing homelessness in their region (see the diagram below).  Each HRC is expected to have assessment and triage capacity, direct access to refer households to vacant emergency shelter beds, rapid rehousing (temporary subsides to be used to assist with rent in a new home) and other resources, and provide links to community-based services.  The number and location(s) of the HRC’s is still to be determined.  Two are already operating, and at least three to four more are likely, to ensure that all regions in the county have access.  Within the planning conversation, the special needs of youth, veterans, and people fleeing domestic violence are also receiving consideration.

For more answers to common questions about coordinated entry in Alameda County, please click here.

To learn how decisions are made about coordinated entry, click here.

If you have additional questions or comments about the coordinated entry design process or implementation, please email